We appreciate you taking the time to contact us about your experience. We value your feedback as it helps us to identify areas needing improvement in the services we deliver to our customers.

Please be advised to call our Mobile Customer Service at 125 111 or visit your nearest Telstra Shop for further assistance regarding the GPS issues on HTC Desire.

Thank you for contacting HTC. We are very sorry for the issues you are encountering with your handset in terms of the GPS application. Currently, I regret to inform you but I am not unable to answer your queries in full detail, but if you will allow, I will research and see what I can find out about the issues you are encountering. If need be, I will enlist the help of our Senior Engineer so they can test it on the same handset model.

Update – HTC Desire Firmware Over The Air (FOTA) update

In our commitment to providing you with the best user experience, we are pushing out a new firmware update to your phone. Your phone will receive a notification of this update when it is made available. Simply press OK to accept the update via a data connection such as Wi-Fi or GPRS/3G. After installing the update, you can confirm a successful update by confirming the Software Number (From the Home Screen go to MENU> Settings> About Phone> Software information> Software number). The new software number after the update will be 1.15.405.4 for an HTC phone.

Note： We recommend using a free Wi-Fi hotspot or an unlimited data plan to apply this update. If not, standard data connection charges may apply. For any questions, please contact us at http://www.htc.com/www/CA_Hotline.aspx

HTC UNVEILS ENHANCED HTC SENSE EXPERIENCE ON NEW ANDROID SMARTPHONES
HTC Legend and HTC Desire take Android 2.1 to a new level with HTC Sense

BARCELONA, Mobile World Congress – February 16, 2010 – HTC Corporation, a global designer of smartphones, today introduced an enhanced HTC Sense experience that will be available on two new smartphones that take Android to the next level, the HTC Legend and HTC Desire.

“At its essence, the mobile phone is the most personal item you have in your possession. HTC Sense was created to magnify your ability to create and define your own unique mobile experience,” said Peter Chou, chief executive officer of HTC Corporation. “HTC Legend and HTC Desire take Android to another level in both substance, with HTC Sense, and style, with HTC Legend’s revolutionary crafted aluminum unibody design.”

HTC Sense

HTC Sense is a user experience focused on putting people at the centre by making phones work in a more simple and natural way. This experience revolves around three fundamental principles that were developed by observing and listening to how people live and communicate. These core tenets of Make It Mine, Stay Close and Discover the Unexpected continue to be the key to the new HTC Sense experience.

The new HTC Sense experience continues to focus on improving your interactions with your most important people. This begins with a new HTC application and widget called HTC Friend Stream that seamlessly aggregates all of your social communication including Facebook, Twitter, and Flickr into one organised flow of updates. This simple aggregation makes it easier than ever to focus on what friends are doing as well as to view the images and links that they share. In addition to Friend Stream, people can be organised into specific social circles, such as groups of friends, colleagues or any other way that makes sense.

The new HTC Sense experience also introduces broad improvements to applications including the browser, email client and others. In addition, the new version of HTC Sense includes a new newsreader application and widget, as well as a new seven-screen ‘Leap’ thumbnail view for quick and easy access to specific screens.

HTC Legend

Built around a newly enhanced HTC Sense, the HTC Legend boasts a unique design with a smooth, continuous surface, machined from a single aluminum block into a seamless compact frame. To complement its looks, the HTC Legend includes a stunning 3.2 inch, AMOLED HVGA display. The traditional trackball has also been replaced with an optical joystick, surrounded by a narrow button to improve usability without interrupting its unique design.

HTC Desire

HTC Desire is the richest way to visually experience news, friends, photos, favourite places and whatever else is important on a mobile phone. With one of the most advanced displays available on a phone today, HTC Desire is designed with a large 3.7 inch AMOLED WVGA display to enhance and maximise content, whether it is pictures and videos, browsing the Web or checking on friends’ status updates. HTC Desire is powered by a one gigahertz Snapdragon processor and is Adobeâ Flashâ 10.1 ready. As with the HTC Legend, the HTC Desire also includes an optical joystick.

Patrick Chomet, Group Director of Terminals for Vodafone said, “HTC is a valued partner for Vodafone and has made a strong contribution to the growth of the mass market appeal of smartphones. Vodafone endeavours to offer our customers the widest and most compelling choice of smartphones and to that end the HTC Legend, the HTC Desire and the HTC HD mini will be ranged in selected Vodafone markets across our footprint. I’m particularly pleased that through our collaboration with HTC, Vodafone customers will experience a differentiated experience on the HTC Legend which will come customised for them with pre-loaded Vodafone 360 Internet services.”

Availability

The new HTC Legend will be available in Europe through Vodafone and in the direct channel beginning in April. It will roll out to other parts of the world including Asia in early Q2. HTC Desire will be broadly available to customers across major European and Asian markets in early Q2. The HTC Desire will be exclusively available in Australia through Telstra. The enhanced HTC Sense experience will also be offered as a free upgrade on the HTC Hero in Europe and Asia.